Refund & Cancellation Policy

This policy explains how advance payments, cancellations, and refunds are handled for bookings made with Kamal Tourist Service. It should be read together with our Terms & Conditions.

1. Advance Payment

To confirm a booking, we may request an advance payment of 10% of the estimated total fare. The remaining balance, along with any applicable tolls, parking, or extra charges, is payable at the end of the trip.

2. Cancelling a Booking

• 24 hours or more before the scheduled pickup time: you are entitled to a full refund of the advance amount paid.
• Less than 24 hours before pickup, or a no-show: the advance may be forfeited. We review these situations on a case-by-case basis, so please call or WhatsApp us as soon as possible to explain the circumstances — we're happy to work with genuine issues.

3. If We Cancel

In the rare event that we need to cancel a confirmed booking — for example, due to vehicle or driver unavailability — you will receive a full refund of any advance paid, or we will offer a comparable alternative if you prefer to still travel.

4. Refund Process & Timeline

Approved refunds are processed back to the original mode of payment, typically within 5–7 business days. Processing times may vary slightly depending on your bank or payment provider.

5. Changing Trip Details

Need to change your pickup time, date, or destination? Contact us as early as possible — we'll do our best to accommodate the change, subject to vehicle and driver availability. Significant changes may be treated as a new booking if the original vehicle or driver is no longer available for the new schedule.

6. How to Cancel or Request a Refund

All cancellations and refund requests are handled directly over phone or WhatsApp — we don't currently have an online booking system. Call or message us at +91 97882 69091 or WhatsApp, and our team will assist you.

7. Contact Us

For any questions about this policy, email us at kamaltouristservice@gmail.com.