Privacy Policy

Kamal Tourist Service ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you contact us or book a trip, how we use it, and the choices you have.

1. Information We Collect

When you call, message, or email us to enquire about or book a trip, we may collect:

• Your name and phone number.
• Pickup and drop locations, and travel dates/times.
• Email address, if you contact us by email.
• Any other details you choose to share with us related to your trip.

We do not currently operate an online booking form or account system, so information is collected directly through phone calls, WhatsApp messages, or email — not through automated tracking on this website.

2. How We Use Your Information

• To confirm, schedule, and manage your booking.
• To communicate trip updates, such as driver and vehicle details.
• To provide customer support and respond to enquiries.
• To maintain accounting and statutory records as required under Indian law.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share the minimum necessary trip details (such as pickup location and timing) with the driver assigned to your trip, and we may disclose information if required to do so by law or a valid government request.

4. Third-Party Services

Our website embeds a Google Maps view to help you locate us, and we use WhatsApp Business to communicate with customers. These third-party services operate under their own privacy policies, and we encourage you to review them separately.

5. Cookies & Website Data

This website may use minimal cookies or local storage strictly for basic functionality (such as remembering interface preferences). We do not use invasive advertising or cross-site tracking cookies.

6. Data Retention

We retain booking and contact information for as long as necessary to fulfil the purposes described above, including accounting, tax (GST), and other legal or regulatory requirements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by us by emailing kamaltouristservice@gmail.com. We will respond to reasonable requests within a reasonable timeframe.

8. Data Security

We take reasonable steps to protect the information you share with us. However, no method of communication over phone, WhatsApp, or email can be guaranteed to be completely secure.

9. Children's Privacy

Our services are intended for use by adults booking transportation. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For any privacy-related questions or requests, contact us at kamaltouristservice@gmail.com or call +91 97882 69091.